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Large gains are accomplished by small, sustainable improvements over a long termmaking tqm work 3 teamwork. Strategic management book pdf free download mba books strategic management process book pdf free download. Further information on iso 9000, iso 9001 and related iso quality management standards is available. Based on the lessons learned by various companies implementing tqm as reported in the literature, there are some principles of practices that are instrumental to the success of tqm implementation.
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